RETURNS & EXCHANGES
Risk-free shopping – always 30 days to change your mind
How many times have you bought something that ends up unused in the cupboard with the other 10,000 unnecessary purchases? Just because you had suggested something else under the product. During a survey in our team, we were surprised that we even had these bads purchases in the cupboard. During a team meeting for the Relauch of Qviper we brought all our unnecessary purchases. There was a real exchange hysteria! This has made us aware: Even if we do everything to find the ideal product for you, there is only a 99.8% chance that it really is your ultimate product.
Doubts about your purchased product? A cooling-off period of 30 days applies to all your purchases. Within this period, a product may be returned (at its own expense) without giving reasons. The 30-day cooling-off period commences on the day following receipt of the products by or on behalf of you.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund for faulty products.
If you do not receive the product within the guaranteed time (45 business days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Qviper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of Qviper
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exchange or return goes like this:
- The item may not be worn, washed, used or damaged!
- Individual or personalized products that have been adjusted after your own wishes will NOT be taken back.
- Due to hygienic reasons, the following products are excluded from returning or exchanging:
- bodysuits, shapewear, lingerie & nightwear.
- Be careful with make-up: items with make-up stains are NOT taken back
- You will receive the costs of teh product(s)plus shipment costs, but the costs of a exchange or return shipment are for your own account
- Items that are outside the 30-day return time will NOT be returned.
- Send an e-mail to our customer service within 30 days.
- Mention your invoice number, indicating that you want to exchange or return.
- Print out the withdrawal form and fill it in, click here
- Send the articles, together with the completed withdrawal form, sufficiently stamped return (costs of partial return are for your own account) back to the address you get from our support team.
Please note: do not return your items before you have contact us
This is not our return address. A shipment to this address thus causes delay of the return processing.
When you send your return, always keep your Track & Trace receipt until your return is processed!
We will pay the money back to you as soon as possible, but in any case within 30 days after receiving your return shipment.
No exceptions are made to the above conditions. Please note: if you return an item damaged, with stains or outside the return period, the costs for returning it to you will be refunded to you. So avoid unnecessary costs and only return according to the policy. For more information about the return, please refer to the general conditions: General conditions
The legal guarantee applies to all items that you purchase from us. This means that an item must be in good condition when delivered and must function properly in normal use. If your item does not function properly within the warranty and your complaint is well-founded, we will try to find a suitable solution together with you as soon as possible.
Complaint about product or service
To resolve the complaint as quickly as possible, please email our customer service. In order to process the complaint as soon as possible, we advise to clearly state the order number and name in the mail. Our complaints department will then do everything to resolve the complaint.
If the complaint has not been dealt with properly, you can register the complaint via the following link: https://ec.europa.eu/odr at the European Commission platform, for all consumers within Europe.